To meet this international standard, we:

• collaborate with certified translators and linguists that are familiar with your industry;

• provide a standardised procedure to our collaborators for harmonised quality;

• verify the quality of the source document and edit it if necessary;

• perform professional terminology research;

• translate according to your target audience and requirements;

• review each translation four times before its release;

• monitor every translation process to ensure the quality, delivery time and agreed budget;

• measure client satisfaction with feedback.

Creative Singularity adheres to ISO 17100:2015. Although not yet certified, we carefully follow the guidelines of our ISO licensed documentation. During and after the certification process, we are very proud to display our procedures, because we believe that transparency is the main ingredient for trust. Additionally, we can produce a self-declaration of conformity. If you need one, please contact us now.

To meet this international standard, we:

• collaborate with qualified and experienced interpreters that have strong linguistic and interpersonal skills;

• provide a standardised procedure to our collaborators for harmonised quality;

• perform terminology research before any assessment;

• work with appropriate interpreting equipment;

• adhere to a professional code of ethics;

• produce a report after every interpreting session;

• monitor every interpretation assessment to ensure the quality, allowed time and agreed budget;

• measure client satisfaction with feedback.

Creative Singularity adheres to ISO 18841:2018. Although not yet certified, we carefully follow the guidelines of our ISO licensed documentation. During and after the certification process, we are very proud to display our procedures, because we believe that transparency is the main ingredient for trust. Additionally, we can produce a self-declaration of conformity. If you need one, please contact us now.

To meet this international standard, we:

• have measured the context of our company (external and internal factors);

• have established a quality management system oriented to the governing standards of our services and client satisfaction;

• ensure the policy and the quality of our objectives with metrics and integrated practices, such as client satisfaction evaluations;

• use our knowledge management expertise to optimise our communication, planning and traceability processes;

• document our activities and produce reports;

• continuously optimise our quality management systems.

Creative Singularity adheres to ISO 9001:2015. Although not yet certified, we carefully follow the guidelines of our ISO licensed documentation. During and after the certification process, we are very proud to display our procedures, because we believe that transparency is the main ingredient for trust. Additionally, we can produce a self-declaration of conformity. If you need one, please contact us now.

To meet this national standard, we:

• have created a standardised policy to ensure industrial security;

• employ various methods to protect your information, depending on the requested level of security;

• can use encrypted messages, work on a Protected "B" Canadian platform, or employ a special mail service (armoured vehicle and personnel) to secure the transit of your information;

• can work with a VPN, offline or in a security zone;

• can store your sensitive information in a locked container, and increase the security measures as needed;

• established safeguard methods against disclosure or unauthorized access to sensitive information.

Creative Singularity adheres to the Canadian industrial security requirements. Although not yet security-cleared, we carefully follow the guidelines of the Canadian industrial security manual. During and after the screening process, we are very proud to display our procedures, because we believe that transparency is the main ingredient for trust. Additionally, we can produce a self-declaration of conformity. If you need one, please contact us now.